Features that work for you – Communication

One of the most important aspects of a successful outsourced insurance certificates management service is frequent and clear communication with both you and the entities submitting Insurance certificates to your company. Cert Tracking has established communication procedures to maintain an open communication line on all levels.

Letters to Insureds are sent via fax or e-mail. Letters sent include a Renewal Letter, No Certificate Letter, and Deficiency Letters.

A Renewal Letter is sent to all Insureds requesting a renewed certificate when policy expiration dates are approaching. A No Certificate Letter is sent to Insureds for whom no certificate is on file. Insureds who submit a certificate of insurance that does not meet your insurance compliance requirements will be sent up to four Deficiency Letters requesting a compliant insurance certificate. Each Deficiency Letter will also include a sample correct certificate.

Compliance problems can include improper Additional Insured, missing policies, missing 30-day notice of cancellation, improper endorsements, expired certificates, cancelled insurance, and insufficient limits. Deficiency Letters are sent in 21 day increments requesting a corrected certificate.